Professional printer & secure identity training.
Open to Work • IT Support
Agan Sulisfiana
IT Support professional with hands-on experience in computer, hardware, software, network, and printer troubleshooting, device deployment, preventive maintenance, and on-site or remote user support.
IT Support
Helpdesk • Networking • Printer Support
agansulisfiana@gmail.com
South Jakarta, DKI Jakarta
linkedin.com/in/agan-it-support
Profile
About Me
I am a dedicated IT Support professional with over 5 years of hands-on experience bridging the gap between complex technology and end-users. I specialize in rapid troubleshooting, seamless device deployment, and maintaining critical infrastructure.
My expertise spans across enterprise hardware, network configuration, and specialized public service systems—including ADM Dukcapil, Fargo Card Printers, and BCA CS Digital kiosks. Whether providing remote assistance or executing massive on-site deployments, my goal is always to minimize downtime and ensure technology works flawlessly for the people who rely on it.
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Years in IT Support
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Specialized Systems
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Field Activities Documented
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On-site & Remote Support
Expertise
Technical Skills
IT Support & Helpdesk
End-user support, ticket handling, and structured problem solving.
Hardware Troubleshooting
PC, laptop, peripheral support, and preventive maintenance.
Windows OS
Windows installation, configuration, application setup, and system maintenance.
Network Support
LAN, Wi-Fi, IP address configuration, and connectivity troubleshooting.
Printer Support
Printer, peripheral, driver, and operational device support.
Remote Support
Remote technical assistance for users and project requirements.
Web & Scripting
HTML, CSS, JavaScript basics, and database query workflows.
Documentation
Technical reports, checklists, and operational documentation.
Communication
User communication, team coordination, and service quality.
Certifications
Professional Certifications
Professional certifications organized by training provider.
Participation and training certificates from Sentuh.
Programming and web development courses.
Networking fundamentals and IT infrastructure.
Career
Work Experience
IT Support
PT Reycom Integrated Solusi
- Supported deployment and operational readiness of ADM (Anjungan Dukcapil Mandiri) systems across multiple locations.
- Performed on-site troubleshooting and maintenance for Fargo HDP5000 card printers, ensuring operational continuity.
- Installed, configured, and maintained Digital Signage and e-KTP Reader systems for public service operations.
- Conducted preventive maintenance, calibration, and technical inspections to minimize device downtime.
- Delivered technical support for hardware, software, network infrastructure, and enterprise operational devices.
- Provided on-site and remote assistance for users, operational teams, and project deployments.
Fargo Card Printer
ADM Dukcapil
Digital Signage
e-KTP Reader
BCA CS Digital
Chef De Partie / Senior Cook
Fedwell Healthy Food
- Managed food preparation and cooking processes in line with restaurant standards.
- Maintained food quality, consistency, hygiene, and presentation standards.
- Supported inventory monitoring and ingredient preparation for daily operations.
Supervisor
Hokaido / Secret Recipe Indonesia
- Supervised daily operations and maintained service quality standards.
- Managed staff scheduling, team responsibility coordination, and operational reporting.
Crew
McDonald's
- Prepared customer orders according to company standards and maintained operational area cleanliness.
- Collaborated with the team to ensure efficient customer service delivery.
Portfolio
Project & Device Support
Field technical support, device deployment, troubleshooting, and maintenance experience.
BCA CS Digital
Field support for deployment, operational troubleshooting, device testing, and coordination with internal teams.
Field Supporte-KTP Reader & Identity Service Systems
Provided field support for device deployment, operational troubleshooting, device testing, and coordination with internal teams to ensure reliable system performance.
Device DeploymentPrinter Systems & Digital Signage Support
Provided maintenance, driver installation, display system inspection, and preventive maintenance for printer systems and digital signage devices to ensure optimal operation.
Preventive MaintenanceTechnical Activities
Fargo HDP5000 Maintenance
Rakornas Dukcapil
Kiosk Deployment
Digital Signage Installation
Education
Education
UPN Veteran Jakarta
Mechanical Engineering
Undergraduate Studies
2009 – 2011
SMK Sasmita Jaya 2
Mechanical Engineering
Graduated in 2009
Languages
Indonesian
English
Live Interactive Demo
IT Support Command Center
Run simulated network diagnostics, hardware tests, and candidate availability checks live in the browser.
agan@it-support: ~/diagnostics
Quick Commands:
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AganOS Terminal v5.2 (x86_64-pc-it-ops)
Session: Active • Host: AGAN-IT-NODE • Latency: 1ms
Type 'help' or click any quick command chip above.
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AganOS Terminal v5.2 (x86_64-pc-it-ops)
Session: Active • Host: AGAN-IT-NODE • Latency: 1ms
Type 'help' or click any quick command chip above.
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Contact
Get in Touch
With 5+ years of experience in IT Support, device deployment, printer troubleshooting, and field technical operations, I am ready to contribute to your organization's technology needs.
agansulisfiana@gmail.com
+62 822-XXXX-XXXX (Click to Chat)
linkedin.com/in/agan-it-support
Location
South Jakarta, DKI Jakarta